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IT & Business
user support

USER SUPPORT

Outsourced and structured support to all the end-users

Are you wondering how to secure your user’s productivity ?
For your company network, messaging, office management and business applications ?
Do you want to improve your data protection and conformity ?
Do you wish to standardize the tools provided to your users ?

Our user
support solutions

Unique choice on the market between 2 complementary support solutions.

Advise provided by experts and a customized proposal as an answer to your needs, your strategic choices and your internal structure. A user support proposal more and more focused on their business applications (ERP, BI, CRM, ECM) and on their business processes.

« Privilège » offer

Tailor-made support

Customized support proposal answering your first line support needs. COMPUTERLAND’s Privilège contract covers 3 types of services :

Curative services : quick and structured answer to any service outage or any change to be brought to your IT organization.

Pro-active services: anticipating incidents and evaluating risk points in order to take relevant actions and optimize performances.

Services management : relevant data collection in order to manage your support and IT infrastructure contract.

Managed Workplace

Outsourced management of your computing equipment

Standard and outsourced user support through one single leasing contract with one price.

Managed Workplace covers the whole scope of your IT environment: pro-active management of your global infrastructure, applications, devise, services (installation, technical interventions, reporting, inventory and license management), advise and cloud computing.

Technologies/
Methodologies

To deliver your users’ IT support, COMPUTERLAND follows and applies widely proved methodologies:

Advantages and benefits

Avantages
& Benefits

The whole range of services offered by COMPUTERLAND:

Entrust your incident management to experts and focus on your business
Take advantage of the latest technologies, adapted to your users’ needs
Pro-actively decide to take the required actions, based on clear and accurate analyses
Make a budget forecast, based on a fixed recurrent cost
Anticipate and optimize, instead of reacting under stress and emergency
Improve your users’ comfort and efficency.

References and sectors

User support
references

Find out how COMPUTERLAND has successfully implemented a user support solution in similar companies to yours !

Support aux utilisateurs de Keolis Belgique

SUPPORT UTILISATEURS / Services /

Disponibilité et accueil personnalisé par COMPUTERLAND

Le projet en détail
Déploiement automatisé de stations de travail pour le centre de contacts Captis.

SUPPORT UTILISATEURS / Services /

Nouveau parc de stations de travail destiné à une équipe d’opératrices spécialisées dans le support à la clientèle.

Le projet en détail
Renouvellement des stations de travail pour les employés des Caisseries Belle-Vue à Heppignies

SUPPORT UTILISATEURS / Matériaux / Services

Déploiement automatisé de stations de travail HP grâce à la solution Managed Workplace de COMPUTERLAND.

Le projet en détail
Innovatrice et pionnière, la Commune d’Esneux opte pour le Cloud et les services managés de COMPUTERLAND !

SUPPORT UTILISATEURS / Public /

Virtualisation des serveurs dans le Cloud et déploiement des services IT
de Managed Workplace pour une quarantaine d’utilisateurs.

Le projet en détail
Renouvellement et harmonisation du parc informatique de l’agence digitale eTeamsys à Liège et Luxembourg

SUPPORT UTILISATEURS / Marketing /

Déploiement des nouvelles solutions technologiques Microsoft Office 365 et Managed Workplace de COMPUTERLAND.

Le projet en détail

See more references

COMPUTERLAND
also delivers …

a concrete and tailor-made answer to the other following business needs

Access &
Contact information

4 proximity sites
with a local support and presence near your location !

LIEGE

Avenue de l'Informatique 9
4432 Alleur - Belgium
+32 (0)4 239 89 39

HAINAUT

Avenue Georges Lemaître 54
6041 Charleroi - Belgium
+32 (0)71 36 41 11

WEST-VLAANDEREN

Kennedypark 7b
8500 Kortrijk - België
+32 (0)4 239 89 39

ESCH-SUR-ALZETTE

Rue de Sanem 47A
4485 Soleuvre - Luxembourg
+352 26 49 78 730

VISIT US! Check the access plans

IT & Business user support

USER SUPPORT

Our user support solutions

Unique choice on the market between 2 complementary support solutions.

« Privilège » offer

Managed Workplace

Technologies/ Methodologies

To deliver your users’ IT support, COMPUTERLAND follows and applies widely proved methodologies:

Avantages & Benefits

The whole range of services offered by COMPUTERLAND:

User support references

Find out how COMPUTERLAND has successfully implemented a user support solution in similar companies to yours !

Support aux utilisateurs de Keolis Belgique

SUPPORT UTILISATEURS / Services /

Déploiement automatisé de stations de travail pour le centre de contacts Captis.

SUPPORT UTILISATEURS / Services /

Renouvellement des stations de travail pour les employés des Caisseries Belle-Vue à Heppignies

SUPPORT UTILISATEURS / Matériaux / Services

Innovatrice et pionnière, la Commune d’Esneux opte pour le Cloud et les services managés de COMPUTERLAND !

SUPPORT UTILISATEURS / Public /

Renouvellement et harmonisation du parc informatique de l’agence digitale eTeamsys à Liège et Luxembourg

SUPPORT UTILISATEURS / Marketing /

COMPUTERLAND also delivers …