The marketing needs constantly change. You have to interact with your customers in an innovative way, engage them one to one across channels, bringing the return on investment that they expect. We help you to guide your customers, build your sales pipeline and work out the impact of your marketing campaigns.

Build brand. Engage one to one. Demonstrate impact:

• Streamline marketing operations: marketing resource management.
• Design your customer journey: multichannel campaigns.
• Build your sales pipeline and drive revenue: lead management and scoring.
• Demonstrate results and impact: marketing intelligence.

The way customers interact with businesses has fundamentally changed. Today’s customers are connected via mobile devices, plugged into their social network, and doing their own research. Your sales team must adapt to the new customer journey, building deeper relationships with customers and personalizing every interaction.

Stay focused. Win faster. Build trust:

• Lead your sales team with confidence: planning and management.
• See your opportunities and next steps with clarity: opportunity management.
• Deepen customer relationships with relevance: social selling.
• Gain insight into your business and proactively anticipate customer needs: sales intelligence.

Service by Microsoft Dynamics empowers customers through their choice of self and assisted service options; empowers agents to deliver fast, informed and effective resolutions; and seamlessly incorporates field solutions when there is a need for onsite help.

Service by Microsoft Dynamics CRM can help you earn customers for life through omni-channel service, increased agent productivity, channel guidance and adaptive service models.

Earn loyalty. Empower agents. Stay agile:

• Offer service anytime, anywhere: omni-channel service.
• Empower agents, wow customers: agent enablement.
• Provide the right answers at the right time: knowledge management.
• Analyze and anticipate your customers’ needs: service intelligence.

In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement, powerful social CRM software, puts cutting-edge tools in the hands of your sales, marketing, and service teams, helping them to gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics.

Listen everywhere. Analyze sentiment. Drive engagement:

• Take your social pulse: social listenting.
• See social from any angle: social intelligence.
• Connect with your customers: social engagement.